AI Concierge for specialist clinics
Turn patient visits into long-term relationships.
An AI-powered system that captures patient data before the visit, optimizes the consultation, and drives follow-up after — recovering doctor capacity and deepening clinic retention.
- Current medications
- Prior ECG
- Symptom log
- Family history
- Recent lipid panel
- Blood pressure readings
The numbers
Doctors spend scarce visit time on basic intake.
Of a 15-min visit goes to routine intake
Lost doctor capacity daily, per physician
Actual work needed for a “10-min” visit (BMJ Open)
EHR desk time per hour of face-to-face care (AMA)
How it works
Patient intake becomes a guided AI conversation.
Clinics deploy Helaya under their own brand. The Concierge answers clinic questions, routes, books, runs structured intake, organizes documents, and stays with the patient between visits.
White-label chat replaces phone calls and forms.
Structured pre-consultation: symptoms, meds, history, red flags.
PDFs, scans, and photos → classified, normalized, source-referenced.
One page. Ready before the patient enters the room.
Reminders, next steps, persistent clinic-branded history.
Inside the product
One page. Ready before the patient enters the room.
The staff copilot produces a doctor-ready brief: assessment, flagged discussion points, latest labs with trends, and a suggested next step — with source references back to the original documents.
58M with poorly-controlled T2DM (HbA1c 8.2, up from 7.6), worsening dyslipidemia, and new-onset post-prandial chest tightness (6/10, non-radiating, <15 min). No prior cardiac workup.
Persistent context
The patient story doesn’t restart at every visit.
Helaya keeps a longitudinal, clinic-branded record across visits, labs, medications, and conversations. The next intake builds on what’s already known — not a blank form. Patients feel remembered. Clinicians get continuity that drives retention and outcomes.
- Jan 15 · 2026Blood panel5 / 10 flagged
- Jan 02Intake conversationHelaya
- Dec 18 · 2025Annual physicalDr. Reyes
- Nov 04Medication refillMetformin
- Aug 22Endocrinology consultDr. Patel